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Posted on 31st July 2009
Conversation and Community: The Social Web for Documentation is out now
Anne Gentle's new book, Conversation and Community: The Social Web for Documentation is all about how social media can transform technical documentation into a two-way street of collaboration between companies and their customers.
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Posted on 29th July 2009
User-centered design: A road map to usability
Nobody ever set out to build a Web site that’s difficult to use. Even so, many sites prove to be frustrating for the very people they’re built to serve. When we design without a clear and proven understanding of the site’s audience–or with our own preferences and biases unchecked–we put the overall usability and effectiveness of the site at jeopardy.
