I had the chance to review Anne Gentle‘s new book, Conversation and Community: The Social Web for Documentation, while she was finishing up final edits. Just published by XML Press, the book is Anne’s take on how social media can transform technical documentation into a two-way street of collaboration between companies and their customers.
If you work in communication (technical or otherwise), you’ll find great information that will help you engage your customers more effectively.
Anne made a sample chapter available, which I’ve included for you. Read the chapter, then buy the book.
Free Chapter Conversation and Community
Seriously. Go buy the book now.
One Comment
Aw, thanks for the post and for embedding the chapter Will! And for your review feedback which I’ve not only incorporated into the book but taken to heart in my own customer interactions. :)