#ProTips: Twitter’s collected wisdom on usability testing

Posted on Oct 25, 2009 in Blog | No Comments
#ProTips: Twitter’s collected wisdom on usability testing

I’m working on a workshop for STC Atlanta where I’ll  teach technical communicators the basics of running a usability test.  In the six years that I’ve been participating in usability tests, I’ve learned a lot, but the majority of what I’ve learned has come through the past year’s experience of being responsible for planning and executing […]

Building empathy with user stories

Posted on Oct 6, 2009 in Blog | One Comment
Building empathy with user stories

As a user experience designer in the agile world, I recognized a while ago that my job is as much about influencing my team’s DNA to include best practices for UX design as it is about actually designing. I’ve supported anywhere from three teams (with a total of sixteen developers) to a single team (with […]