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Posted on 28th October 2009
User-centered design for technical communicators
There's a lot of overlap in skills and process between user-centered design and technical communication. This presentation explores that overlap by answering three questions: What exactly is user-centered design, how can technical communicators borrow from UCD to make their deliverables better, and where in the UCD process can technical communicators contribute to increase their value?
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Posted on 25th October 2009
#ProTips: Twitter’s collected wisdom on usability testing
I asked my Twitter friends what one tidbit of wisdom they'd share with someone new to usability testing. Their responses provide great insights on planning and facilitating usability tests.
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Posted on 6th October 2009
Building empathy with user stories
As a user experience designer in the agile world, my job is as much about influencing my team's DNA to include best practices for UX design as it is about actually designing. I stumbled on one powerful method for doing that--tying user research and user stories together using personas.
