Emailwillsansbury@gmail.com
Phone(678) 736-3066
Twitterhttp://www.twitter.com/willsansbury
LinkedInhttp://www.linkedin.com/in/willsansbury
EXPERIENCE
Interaction Designer, March 2010 – present
- Designing clinical record-keeping application for dentists, orthodontists, and other dental specialties.
Product Usability Specialist, September 2009 – March 2010
- Developed wireframes and interactive prototypes to communicate design of Web-based interfaces
- Interviewed internal stakeholders and end-users to define product requirements
- Collaborated with technical communication team to improve online help
- Assessed the effectiveness of the help system’s information architecture
- Introduced structured authoring to enforce consistency
IPSWITCH, INC., Augusta, GA, and Alpharetta, GA
Information Architect, January 2009 – September 2009
Senior Information Developer/ScrumMaster, February 2007 – January 2009
Information Developer, December 2003 – February 2007
- Integrated user-centered design into fifteen-year-old software company’s Agile development process
- Conducted ethnographic research to define personas that guided all aspects of product development
- Conducted customer research using online surveys and social media
- Championed use of wireframes, prototypes and storyboards to allow early detection of issues
- Designed Windows, Web-based and mobile user interfaces for three product lines
- Successfully transitioned usability testing from external vendor to in-house effort
- Expanded user interface review process to include participatory design reviews
- Led collaborative effort to define and document user interface styles
- Produced end-user and marketing collateral including user guides, help systems, Web site copy and video tutorials
- Improved end-user and internal documentation quality by developing templates and style guide
- Led three cross-functional scrum teams in continuous process improvement
POWERSERVE INTERNATIONAL, Augusta, GA
Web Designer, July 2001 – December 2003
- Managed Web development projects from sales to customer acceptance
- Clarified and defined customer requirements, then created and executed a project plan
- Created information architecture and visual design and applied them to content management system
- Provided technical and customer support for more than eighty customers
MENTAL SOUP, LLC, Augusta, GA
Partner/Web Developer, August 1999 – July 2001
- Defined requirements, designed solutions, and managed team of five during implementation of projects
- Designed and managed proprietary software applications including a content management system, e-commerce engine, and online ordering system for restaurants
EDUCATION and TRAINING
Master of Science, 2011 (in progress)
Information Design and Communication
Southern Polytechnic State University
Bachelor of Arts, 2002
English Literature/Communications
Augusta State University
Certified ScrumMaster, 2008
Agile Alliance
Author-it Certified Consultant, 2008
Author-it Software Corporation
VOLUNTEER ACTIVITIES
Society for Technical Communication
Content Strategy SIG Webmaster, 2009 – present
Atlanta Chapter Webmaster, 2009 – present
Usability Professionals Association
UX Magazine Editorial Board, 2009 – present
Atlanta Content Strategy
Assistant Organizer, 2009 – present
Member of Atlanta Content Strategy, CHI Atlanta, Information Architecture Institute, IxDA, IEEE Professional Communication Society, Society for Technical Communication and Usability Professionals Association
RECOMMENDATIONS
Will is one of the most creative individuals I’ve worked with. He is extremely versatile and has contributed extensively to technical content delivery, UI design, UI development, online tutorials and demos, and virtually all other aspects of customer-facing information. He is exceptionally committed, hard-working, and quick to learn new things. He is fully committed to the success of his team and takes a disciplined and independent approach to his work. Will is a uniquely talented writer who takes on aggressive goals and always delivers. He never takes his eye off the big-picture and has had significant positive impact across our development organization. I highly recommend Will.
Mary Beth Westmoreland
Vice President of Research and Development, Ipswitch, Inc.
Will is a highly motivated professional with a strong understanding and passion for interface design, user centered design and information development. He consistently delivered high quality products and often exceeded expectations on many projects. … Will is very collaborative, positive and can take ideas and mature them into highly usable and documented features and functionality.
Kevin R. Gillis
Vice President of Product Management, Ipswitch, Inc.
I’ve worked with Will for several years as a Quality Assurance Manager. Will combines a strong work ethic and a love for technology with his tremendous enthusiasm and personality. He is a team player who has leadership qualities and likes to think BIG. He loves to be creative and the results are always impressive. … He is passionate about his work, dedicated to his team, and serious about being successful. Will is absolutely the kind of person you want working on your project.
Jason Benton
Quality Assurance Manager, Ipswitch, Inc.
The few short years I worked with Will showed me that he was uniquely gifted in being able to tackle web-based development work from both a creative design as well as a creative programming standpoint. I would highly recommend him as a creative asset on any team.
Don Harris
Principal, Mental Soup, LLC