Will Sansbury » Content strategy http://willsansbury.com User experience design & content strategy Thu, 29 Apr 2010 01:30:03 +0000 en hourly 1 http://wordpress.org/?v=abc User-centered design for technical communicators http://willsansbury.com/2009/10/28/user-centered-design-for-technical-communicators/ http://willsansbury.com/2009/10/28/user-centered-design-for-technical-communicators/#comments Wed, 28 Oct 2009 13:14:01 +0000 Will Sansbury http://willsansbury.com/?p=1361

Presented October 27, 2009, at a meeting of the Atlanta chapter of the Society for Technical Communication

Referenced resources

]]> http://willsansbury.com/2009/10/28/user-centered-design-for-technical-communicators/feed/ 3 Conversation and Community: The Social Web for Documentation is out now http://willsansbury.com/2009/07/31/conversation-and-community-the-social-web-for-documentation-is-out-now/ http://willsansbury.com/2009/07/31/conversation-and-community-the-social-web-for-documentation-is-out-now/#comments Fri, 31 Jul 2009 15:22:18 +0000 Will Sansbury http://willsansbury.com/?p=1189 Conversation and Community: The Social Web for Documentation is all about how social media can transform technical documentation into a two-way street of collaboration between companies and their customers.]]> I had the chance to review Anne Gentle‘s new book, Conversation and Community: The Social Web for Documentation, while she was finishing up final edits. Just published by XML Press, the book is Anne’s take on how social media can transform technical documentation into a two-way street of collaboration between companies and their customers.

If you work in communication (technical or otherwise),  you’ll find great information that will help you engage your customers more effectively.

Anne made a sample chapter available, which I’ve included for you. Read the chapter, then buy the book.

Free Chapter Conversation and Community

Seriously. Go buy the book now.

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