#ProTips: Twitter’s collected wisdom on usability testing

Will Sansbury — Mon, 26 Oct 2009 02:56:18 +0000

I’m working on a workshop for STC Atlanta where I’ll teach technical communicators the basics of running a usability test. In the six years that I’ve been participating in usability tests, I’ve learned a lot, but the majority of what I’ve learned has come through the past year’s experience of being responsible for planning and executing tests on my own. The trenches, it seems, are very educational places.

Still, I recognize that my perspective on usability testing is fairly limited, so I decided to tap the collected experience of the people I follow on Twitter. I posed this question:

Here are the responses from the awesome people I’ve connected with through Twitter. Each person’s contribution is linked to their Twitter profile; follow them and I guarantee you’ll learn a lot from each of them.

Follow the tracks of people who know what they’re doing.

The article both reference is Usability Testing Demystified by Dana Chisnell published in A List Apart. (Dana is also on Twitter as @danachis.)

Make sure your goals for testing are appropriate.

Take the time to prepare your test properly.

Make test participants feel comfortable–you need them to be relaxed.

Don’t taint your results.

Shut up and get out of your own way.

Embrace awkward moments–they’re often goldmines.

Caveat: Explore usability testing, but understand its limitations.

Another person I follow on Twitter, Robert Hoekman, Jr., wrote another article about usability test on A List Apart recently. His article, The Myth of Usability Testing, clearly makes the point that usability testing is not a silver bullet. Usability testing can tell you a lot about where your designs do and don’t work, but it’s not a perfect, scientific, empirical tool. If you use usability testing as your only method of validating and prioritizing design work, you won’t produce the type of work you really want to. To be most successful, you need to employ a plurality of methods for evaluating designs, then blend all that data with a healthy dose of design intuition. Robert makes the point much better than me, though, so go read his article. And, of course, follow him on Twitter–he’s @rhjr.

So, what’s your tip for usability testing newbies?

Share it in the comments!

Conversation and Community: The Social Web for Documentation is out now

Will Sansbury — Fri, 31 Jul 2009 15:22:18 +0000

I had the chance to review Anne Gentle‘s new book, Conversation and Community: The Social Web for Documentation, while she was finishing up final edits. Just published by XML Press, the book is Anne’s take on how social media can transform technical documentation into a two-way street of collaboration between companies and their customers.

If you work in communication (technical or otherwise), you’ll find great information that will help you engage your customers more effectively.

Anne made a sample chapter available, which I’ve included for you. Read the chapter, then buy the book.

Free Chapter Conversation and Community

Seriously. Go buy the book now.

Will Sansbury » Social media