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	<title>Will Sansbury &#187; Technical communication</title>
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	<description>User experience design &#38; content strategy</description>
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		<title>User-centered design for technical communicators</title>
		<link>http://willsansbury.com/2009/10/28/user-centered-design-for-technical-communicators/</link>
		<comments>http://willsansbury.com/2009/10/28/user-centered-design-for-technical-communicators/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 13:14:01 +0000</pubDate>
		<dc:creator>Will Sansbury</dc:creator>
				<category><![CDATA[Content strategy]]></category>
		<category><![CDATA[Presentations]]></category>
		<category><![CDATA[Technical communication]]></category>
		<category><![CDATA[User experience]]></category>

		<guid isPermaLink="false">http://willsansbury.com/?p=1361</guid>
		<description><![CDATA[There's a lot of overlap in skills and process between user-centered design and technical communication. This presentation explores that overlap by answering three questions: What exactly is user-centered design, how can technical communicators borrow from UCD to make their deliverables better, and where in the UCD process can technical communicators contribute to increase their value? ]]></description>
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<p>Presented October 27, 2009, at a meeting of the Atlanta chapter of the Society for Technical Communication</p>
<p><strong>Referenced resources</strong></p>
<ul>
<li><a href="http://upassoc.org/usability_resources/about_usability/what_is_ucd.html">What is user-centered design?</a> from Usability Professionals Association</li>
<li><a href="http://www.amazon.com/Tribes-We-Need-You-Lead/dp/1591842336/">Tribes: We Need You to Lead Us</a> by Seth Godin</li>
<li><a href="http://justwriteclick.com/book/">Conversation and Community: The Social Web for Documentation</a> by Anne Gentle</li>
<li><a href="http://www.stcatlanta.org/wordpress/?p=58">STC Atlanta&#8217;s Usability Workshop</a>, which will occur on November 14, 2009 for only $25 (includes lunch)</li>
<li><a href="http://stc-cs.org">STC Content Strategy SIG</a>, organized by Rahel Bailie</li>
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