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Posted on 28th April 2010
I’m not a genius.
I’m not a genius. That might sound shocking if your perception of design involves people solving problems by having brilliant, inspired, creative ideas. But it’s absolutely true: I’m not any smarter than the next guy, and I don’t have better ideas than anyone else. But I am a designer, and if you task a non-designer
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Posted on 28th October 2009
User-centered design for technical communicators
There's a lot of overlap in skills and process between user-centered design and technical communication. This presentation explores that overlap by answering three questions: What exactly is user-centered design, how can technical communicators borrow from UCD to make their deliverables better, and where in the UCD process can technical communicators contribute to increase their value?
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Posted on 25th October 2009
#ProTips: Twitter’s collected wisdom on usability testing
I asked my Twitter friends what one tidbit of wisdom they'd share with someone new to usability testing. Their responses provide great insights on planning and facilitating usability tests.
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Posted on 29th July 2009
User-centered design: A road map to usability
Nobody ever set out to build a Web site that’s difficult to use. Even so, many sites prove to be frustrating for the very people they’re built to serve. When we design without a clear and proven understanding of the site’s audience–or with our own preferences and biases unchecked–we put the overall usability and effectiveness of the site at jeopardy.
