Self-Management
Putting Down the Whack-A-Mole Mallet
Great leaders don’t just react to exceptions—they redesign systems to prevent them. Progress comes from refining workflows, not just playing whack-a-mole with disruptions.
Related Articles
Filter by Category
Filter by Author
Back to Latest Articles
Leadership
Acknowledging Power Distance
Authentic leadership isn’t just about being genuine—it’s about being humane. Leaders must balance their authority with empathy, bridging the gap between their humanity and the power they hold.
Self-Management
In Case of Bad Days
Save those encouraging notes and emails in a 'For Bad Days' folder. When imposter syndrome hits, pull it out and let those kind words remind you that you are great at what you do.
Productivity
Nobody Will Protect Your Focus For You
How I've learned to protect time for deep thinking and doing
Managing People
If You Want to Build a Ship…
Many leaders view their job as creating thrust behind the organization (read: "sense of urgency"). I don't see it that way.
Managing People
Nine Phrases Every Leader Should Use More Often
Every leader should prioritize the power of language in their interactions. Using phrases that convey vulnerability, openness, and empathy can transform a team's culture.
Leadership
Building Legacies that Endure
Even in the face of disheartening transformations, the connections forged and the values instilled continue to ripple through time, reminding us that our legacies are built in the space between human beings.
Leadership
Get Comfortable with Ambiguity
Great leaders know when to embrace uncertainty outside their teams but prioritize creating clear paths and shared goals within, ensuring everyone moves forward together.
Leadership
This I Believe
Leadership is built on beliefs, lessons, and experiences—big and small—that shape how we guide others. Here’s a collection of truths I hold about leading people, from embracing imperfection to cultivating clarity, empathy, and courage.
Communication
What’s in a Name?
People's names matter, and it's worth taking the time to get them right.
Productivity
Time to Blow Up Your Calendar
Declaring calendar bankruptcy every now and then is a good thing.
Making Great Products
On Attics and Assumptions: The Hidden Cost of Inaction
Buying our first house was a dream come true, but it quickly turned into a costly lesson about ignoring problems. What we thought was an insurmountable expense turned out to be a simple solution, teaching me the importance of recognizing and challenging limiting beliefs.
Leadership
Pee, Poo, and Unintended Consequences
When my son gamed our potty-training system to maximize cartoons, I realized something: measuring the wrong thing drives the wrong behavior. The same is true in software development—if we focus solely on output, we risk missing the outcomes that truly matter.
User Experience
Design Is About Process, Not Heroics
While most people settle for the first workable solution, designers dig deeper, exploring a multitude of ideas and embracing risk. This is their superpower.
Making Great Products
Tension Is To Be Loved
The tension between designers, developers, and product managers often feels like a struggle for dominance—but what if that tension is the key to building great products?
Putting Down the Whack-A-Mole Mallet
I have seen so many leaders spend their days playing whack-a-mole with exceptions—unforeseen events that disrupt their workflow and force them into a reactive stance. These leaders are always moving, but they don’t make enough progress.
I make a clear distinction between exceptions and exceptional situations—events that couldn’t have been anticipated. If your days are dominated by exceptional situations, that’s probably acceptable (though it’s worth asking yourself why your world is so volatile). If your days are filled by reacting to exceptions, however, you’re doing yourself, your team, and your clients a disservice by not redesigning the system to handle these events smoothly and predictably.
No process, no workflow, no system of work is perfect. There is always room for improvement. The best leaders I’ve worked for (and the leader I aspire to be) recognize this and prioritize refining the system of work over simply operating within it.
Cover photo by Steven Miller
