My Work
Recent Posts
Tension Is To Be Loved: Why Product Owner Teams Make Better Products
In product development, there’s a perpetual tension between designers, …
Pee, Poo, and Unintended Consequences
Thoughts on how what we measure drives behavior
My three-and-a-half-year-old son, Evan, has decided that he’s just …
On attics and assumptions: the hidden costs of inaction
My wife and I were in our early twenties when we bought our first house. The previous owner was …
I’m not a genius
That might sound shocking if your perception of design involves people solving problems by having brilliant, inspired, creative ideas. But it’s true: …
Agile design and portfolio anxiety
I’m an agile user experience designer, and I have portfolio anxiety. When I look at the work produced by some of my colleagues around …
#ProTips: Twitter’s collected wisdom on usability testing
I’m working on a workshop for STC Atlanta where I’ll teach technical communicators the …
Building empathy with user stories
As a user experience designer in the agile world, I recognized a while ago that my job is as much about influencing my team’s DNA to …
Lessons from leading scrum: it’s not a race
In my time as a scrummaster, some of the teams I worked with struggled to deliver the user stories we committed to …